Refund policy
Last updated: August 9, 2026
We want you to feel confident ordering from HALSY. Please review the following policy carefully before placing your order, particularly when purchasing a pre-order item.
Pre-Order Purchases
All pre-order purchases are final sale and are not eligible for returns or refunds for change of mind.
Because pre-order items are produced and allocated based on customer orders, please review the product description, estimated shipping timeline, color, and size information carefully before completing your purchase.
Although pre-order purchases are final sale, size exchanges are permitted in accordance with the requirements outlined below.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
If HALSY is unable to ship an order within a promised shipping timeframe, any rights to cancellation or refund required by applicable law will still apply. For U.S. online orders, sellers generally must either obtain the customer's consent to a shipping delay or provide a refund when the promised shipping timeframe cannot be met.
Size Exchanges
We accept eligible size exchange requests within 14 days of delivery.
To qualify for a size exchange, the item must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, makeup, deodorant marks, pet hair, or other signs of wear
- In its original condition
- Returned with all original HALSY tags attached
Items that do not meet these conditions may be refused and returned to the customer.
One Exchange Per Item
Each item is eligible for one size exchange only.
Once an item has been exchanged, the replacement item is considered final sale and cannot be exchanged again unless it arrives damaged, defective, or incorrect.
Exchange Availability
All exchanges are subject to inventory availability.
Because HALSY collections may be produced in limited quantities, we cannot guarantee that your requested replacement size will still be available when your exchange is processed.
If your requested size is unavailable, store credit will be issued after we receive and approve your returned item.
Exchange Shipping Costs
Customers are responsible for the cost of shipping the original item back to HALSY for a size exchange.
Once the returned item has been received, inspected, and approved, HALSY will cover the shipping cost of sending the replacement size to the customer.
Original shipping charges are non-refundable except where otherwise required by law.
HALSY is not responsible for exchange packages lost while being returned to us. We recommend using a trackable shipping method and keeping your shipping receipt until your exchange has been completed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact HALSY within 7 days of delivery.
Your message should include:
Your order number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.
We aim to respond to these requests within 2 business days.
Once the issue has been reviewed and approved, HALSY will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.
You will not be responsible for return shipping costs where the return is required because HALSY sent an incorrect, damaged, or defective item.
Lost or Missing Packages
If your package has not arrived, please contact HALSY within 7 days of the expected delivery date.
We will review the tracking information and, when appropriate, work with the shipping carrier to open a lost-package claim.
Depending on the outcome of the carrier investigation and product availability, an eligible order may be replaced or refunded.
Please make sure the shipping address entered at checkout is complete and accurate.
Incorrect Shipping Addresses
Customers are responsible for reviewing their shipping information before completing checkout.
If you notice an incorrect address after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
If a package is returned to HALSY because an incorrect or incomplete address was provided, additional shipping charges may apply before the package can be reshipped.
Returned or Refused Packages
Packages that are refused, unclaimed, or returned to sender are not automatically considered approved returns.
If a package is returned to HALSY, please contact us so we can review the circumstances and determine the available options.
Additional shipping charges may apply if the customer requests that an eligible package be shipped again.
Items That Cannot Be Exchanged
We reserve the right to refuse an exchange where an item:
Has been worn, washed, altered, stained, damaged after delivery, has had its tags removed, shows signs of use, or is otherwise not in its original condition.
Items returned outside the 14-day exchange window may also be refused.
Store Credit
When store credit is issued because a requested exchange size is unavailable, the credit will be based on the amount originally paid for the eligible item.
Original shipping charges are not included in store credit unless otherwise required by law.
Refund Processing
Where HALSY approves a refund because an item is damaged, defective, incorrect, lost, or because a refund is otherwise required by law, the refund will be processed after the claim has been reviewed and approved.
The amount of time required for the refund to appear may depend on the customer's bank or payment provider.
Shopify allows merchants to process full or partial refunds from the original order, and refunds are returned in the currency the customer used to pay.
Order Changes
If you need to request a change to your order, contact HALSY as quickly as possible after placing it.
We cannot guarantee that changes to sizes, products, shipping addresses, or other order information can be made once an order has entered processing or fulfillment.
International Orders
International customers are responsible for ensuring their shipping information is accurate and for any duties, taxes, customs fees, or import charges that may apply to their order, unless otherwise stated at checkout.
International shipping charges and customs-related charges are generally not refundable through our standard exchange process.
Your statutory consumer rights, if applicable in your country or region, are not affected by this policy.
Policy Abuse
HALSY reserves the right to refuse an exchange, store credit, refund request, or other remedy in cases involving suspected fraud, policy abuse, excessive or fraudulent claims, or items that do not meet the eligibility requirements stated above, except where a remedy is required by applicable law.
Contact Us
For an exchange, damaged item, incorrect item, missing package, or another order-related question, please contact HALSY customer support.
When contacting us, please include your full name and order number so we can assist you as quickly as possible.
HALSY Customer Support
Email: hello@wearhalsy.com